FAQ
Questions, answered.
If something isn't covered here, our support team can help.
Customers
- Do I need the WAAVA app?
- No. WAAVA is rentable directly from the station using the mobile web flow in your phone's browser.
- Can I return it somewhere else?
- Yes. Return the power bank to any compatible WAAVA station with an available return slot.
- How much does it cost?
- $4 for the first hour, +$2 for each additional hour, capped at $15 per 24 hours under the current launch model.
- Is there a deposit?
- No. WAAVA does not take a deposit.
- What happens if I do not return it?
- After the disclosed 48-hour period, a $39 replacement/keep charge applies and the power bank is yours.
- What if the station will not accept my return?
- Head to a nearby station with return capacity, or contact support and we'll sort it out for you.
- What cables does it have?
- Cables are built into the power bank, so there is nothing extra to carry.
Venues
- How much does WAAVA cost a venue?
- $0 equipment, $0 installation and $0 routine maintenance under the standard hosting model.
- What does a venue earn?
- A fixed 20% of rental revenue generated at that venue — the same terms for every location.
- What does the venue need to provide?
- A suitable space for the station and access to a power outlet.
- How is revenue reported?
- Through a partner dashboard with transparent reporting on rentals and payouts at your location.