Support
We'll sort it out.
Tell us what happened and we'll get your rental resolved. Include the station name and roughly when you rented.
Rental help
A station won't release a bank, or your rental didn't start after payment. Check the station screen for the bank ID, then contact us with your rental reference.
Payment issue
A charge looks wrong, a payment failed, or you need a receipt resent. Include the station name and the approximate time of your rental.
Return issue
The station is full or won't accept the bank. Return to another WAAVA with free slots, or contact us and we'll pause the rental while we sort it.
Lost or damaged bank
Let us know as soon as you can. After the disclosed 48-hour period a $39 replacement/keep charge applies.
Contact WAAVA support
Email us with your station name, rental time and what went wrong. Support hours and phone contact will be published as the network goes live.
support@waava.com.auVenue partner enquiry? Apply to host WAAVA.